Bez názvu 1 | Můj web

2024-09-23 22:01:44

when I considered buying your product, the deciding factor was that if the software was unusable I would get my money back

as is customary with reputable companies.

I didn't read anything about a 30% refund but a full refund!!

I trust that you will behave like a solid company and return the full amount to me as you promise on your website.

I am announcing to you that I refuse to negotiate with you any further as in the Arab market. This is really

my last email regarding my refund.

Consider if, in the age of the world wide web, you want to cheat a customer who can provide you with worldwide negative publicity.

I expect your payment within seven calendar days.

H.J.

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Od: Tenorshare Support <

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Datum: 23. 9. 2024 14:20:30

Předmět: (TID22037218) Your ticket in Tenorshare Support Center has been replied.

Jeff Tenorshare

2024-09-23 20:20:23

Dear customer,

Thanks for your reply.

After addressing your case with our manager, we'd like to refund you a 30% refund and cancel the automatic renewal to spare you from recurring billings. Do you think it is okay?

You could still keep the product for further use, we'll keep your license valid for a lifetime.

Moreover, if you are interested in anything else on our website www.tenorshare.com, just tell us the name of the product you are interested in, you can have it for free as a replacement to the purchased item.

Looking forward to your reply.

If you have any further concerns just feel free to contact us.

Sincerely yours,

Jeff

Tenorshare support team

2024-09-23 00:01:59

Hello,

thank you for the undoubtedly very interesting offer of a lifetime license of one of your software products.

I have studied PC and Android software in detail. (I don't use any Apple devices).

Unfortunately, I did not find a product that could be useful for me.

Therefore, I am asking for a refund for the 4youKey for Android product, as you promise on your website.

Please consider this my final decision and do not offer me any other alternative settlement.

Thank you for your understanding,

Jir

í Hurta

---------- Původní e-mail ----------

Od: Tenorshare Support <

Komu:

Datum: 17. 9. 2024 16:07:28

Předmět: (TID22037218) Your ticket in Tenorshare Support Center has been replied.

Jeff Tenorshare

2024-09-17 22:07:21

Dear Customer,

Thank you for reaching out to us.

We regret to inform you that our product has not been able to provide you with satisfactory service. After consulting with our product experts, we suspect that certain settings on your phone may be the issue. We apologize for our inability to provide a suitable solution to resolve your problem.

In light of your situation, we would like to offer you an upgrade service.

May I ask if you are interested in any other software available on our website? We can exchange it for you with a lifetime usage license at no additional cost. Importantly, the value of the exchanged product is higher than that of the product you originally purchased. Here is our website: https://www.tenorshare.com/.

If you agree, we will promptly proceed with the exchange for you.

We look forward to your response.

Sincerely,

Tenorshare Support Team

2024-09-17 02:01:18

greetings

I am sending photo files from the logs folder. The contents of which file do you need to see?

I am sending the last page of the contents of the first file.

J. Hurt

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Od: Tenorshare Support <

Komu:

Datum: 16. 9. 2024 10:02:59

Předmět: (TID22037218) Your ticket in Tenorshare Support Center has been replied.

Tiffany Tenorshare

2024-09-16 16:02:53

Dear customer,

Thank you for your kind reply. We are very sorry for this situation.

To solve this problem, can you please send me the Logs folder so that we can analyze it?

You can find the logs by following the steps below:
1.Click on the mark below and choose "open log".

2. View all log files and send them to us.

We will analyze the reasons for your failure and propose solutions.

Don't worry, our technology support team is always available to you. It would be great if you could provide them to us.

If you have any further questions, please feel free to contact us.

Sincerely

Tiffany
Tenorshare Support Team

2024-09-16 02:01:57

Hello,

I don't know if you saw the video I sent you, it shows exactly when the process failed.

OK, I'm sending the second video (watch the whole thing) which shows that I followed the

instructions exactly and a photo with the type of my device. Yes I have tried all types of android

system. Apparently the app doesn't work with my device. I am therefore asking you to return

the funds I paid for the application.

Sincerely, J. Hurt

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Od: Tenorshare Support <

Komu:

Datum: 15. 9. 2024 11:45:02

Předmět: (TID22037218) Your ticket in Tenorshare Support Center has been replied.

Tiffany Tenorshare

2024-09-15 17:44:53

Dear Customer,

Thank you for your reply.

Could you try other Android solutions? Like Android 7/8.

You can remove FRP according to this guide. https://www.tenorshare.com/guide/how-to-remove-google-account-from-samsung.html#p3

If the failure still persists, please let me know in detail which step failed. It's better if you send me a screenshot and tell me your device model and Android version.

Awaiting your reply.

Best regards,

Tiffany

Tenorshare Support Team

2024-09-15 10:02:19

Hello,

thank you for the tip on how to proceed when removing the google password. I updated the 4you key software and followed your instructions exactly. I performed a wipe data/factory reset on the phone, followed by a wipe cache partition and finally rebooted the system. I connected the phone to the PC (windows 10 system) and launched the 4you-key application. I followed the app instructions exactly. The first thing I did was remove screen lock. according to the application message, it went well. Based on this, I believe that both the usb cable and the selected usb port are correct and in order. Next I did remove google lock (FRP). But here I ran into the same problem as in the earlier attempts. At 50% of the process, a warning appeared that remove google lock could not be performed. I am sending the screen video in the attachment.

Hurta J.

---------- Původní e-mail ----------

Od: Tenorshare Support <

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https://www.tenorshare.com/…tml

Datum: 13. 9. 2024 12:37:51

Předmět: (TID22037218) Your ticket in Tenorshare Support Center has been replied.

Jeff Tenorshare

2024-09-13 18:37:28

Dear customer,

Thanks for your message.

Could you please follow this guide of Unlock Most Android Devices With Data Loss to remove "wipe data / factory reset" and "wipe cache partition" firstly

And then follow this guide to remove Google account:

https://www.tenorshare.com/…tml

If it still fails, could you please send us a screenshot of the failure

Best regards,

Jeff

Tenorshare Support Team

2024-09-13 09:37:13

Good morning,

i bought your 4ukey android bypass software. I applied the software on a Samsung galaxy S23 ultra device. I followed the recommended procedure exactly, but despite that, the process was always interrupted at 50%. See attached photo. I am therefore asking for a refund or advice on how to apply the software to make it work. Thank you J. Hurta.

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